Shipping and Returns
You may return any item you are dissatisfied with within 30 days of purchase for a full refund, minus shipping. The item must not have been used and still have the tags or packaging, and have the receipt upon return. You will have to pay for shipping the item back to us. We would prefer that you visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, you can return it and get your money back. Please Contact Us for information on returning a product prior to doing so.
Back Order Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is back ordered, we will contact you with further instructions.
In most cases the items ship via the US Post Office/First Class Mail or Package. We apologize that we cannot ship to Hawaii, Alaska, or any international country. Most items will ship within 2 to 5 business days.
Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.
If you would like expedited shipping, please Contact Us at support@BowWowAgility.com for a shipping quote.
Damaged Goods Policy
Please contact the package carrier and file a claim directly with them using the package tracking number. All claims must be filed with the carrier.